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Managing Conflict with a Global Mindset


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Full course description


Self Paced 30 Hours Digital Badge $990


Course Overview

Understand how the attributes of a “global mindset” affect global negotiation and conflict management. Identify different frameworks of conflict styles and learn tailored solutions for each. Analyze and understand the implications of cultural orientations for choosing an alternative dispute resolution. Utilize mediation to identify social dimensions and problem-solving skills to achieve a win-win settlement.

What topics will be covered

  • Introduction to Global Mindset Attributes & Conflict Management
  • Framework for Conflict Management Styles
  • Negotiation as Conflict Management
  • Embracing Tension in Conflict Management
  • Alternative Dispute Resolution
  • Breakthrough Strategy with a Global Mindset
  • Mediation as a Participant
  • Mediation as a Mediator








Professor Karen Walch

Dr. Karen S. Walch, is an Emeritus faculty member of Thunderbird School of Global Management, an executive educator, and a coach who specializes in social interaction skills of negotiation, collaboration, influence, and inclusion. Her facilitation and coaching are focused on developing leadership behaviors for maximum personal and organizational impact in a dynamic and disruptive global economy.


Questions & Other Information 

Have questions about this program? Let us know and we'll get back to you!

To earn the Executive certificate you must finish the two self-paced online course with a finale score of 80% or greater in each course. It provides approximately 32 hours of content. Participants have up to one year from the purchase date to complete this course. The course is worth 3 continuing education credits.