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Cross Cultural Communication


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Full course description


Self Paced 30 Hours Digital Badge $990


Course Overview

Understand different levels of culture by improving self-awareness and communication skills through the examination of your cultural orientation. Enhance your capacity to collaborate in global teams and improve your ability to give constructive feedback to team members. Examine how global diversity and inclusion will impact your company, and learn how to maximize individual contributions to foster creative problem-solving.

What topics will be covered

  • 21st Century Cross-Cultural Communication
  • Self-Awareness & Cultural Orientation
  • Global Teams & Communication Analysis
  • Open Attitude (Stereotypes & Generalization)
  • Diversity & Inclusion
  • Global Leadership & Style-Switching 
  • Feedback in Cross-Cultural Settings
  • Global Team Challenges








Professor Denis Leclerc

Denis Leclerc teaches cross-cultural communication and global negotiations at Thunderbird School of Global Management. His interests and research have focused on intercultural communication competence and global negotiation. He teaches in multiple programs such as on-campus MBA, Executive MBA, customized programs such as Thunderbird International Consortia, and multiple oil and gas executive programs. He also serves as the academic director for multiple custom programs such as Raytheon, Novartis and Medtronic, and open-enrollment programs such as Communicating and Negotiating with a Global Mindset and Leading Teams for Strategic Results. Before joining Thunderbird, Leclerc taught at Arizona State University and served for eight years as director of multiple international studies abroad programs there. He directed and served on numerous masters and doctoral degree committees in the U.S. and Europe. He was co-program evaluator for a National Science Foundation three-year grant examining the cultural adaptation of U.S. scientists working in scientific laboratories abroad. This research project was instrumental in guiding the foundation to redesign program components to include cross-cultural training for their international assignments.




Questions & Other Information 

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To earn the Executive certificate you must finish the two self-paced online course with a finale score of 80% or greater in each course. It provides approximately 32 hours of content. Participants have up to one year from the purchase date to complete this course. The course is worth 3 continuing education credits.