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Project Quality Management (PQM)


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Full program description




60 Hours






What you'll learn:

Project Quality Management will introduce learners to the process and theory of quality management. Learners will examine the process and theory of total quality management with primary emphasis on the total quality approach, ethics and corporate responsibility, strategic alliances, quality culture, employee empowerment, leadership and change, team building, effective communication, and tools and techniques.

Learning Objectives

By the end of this program, learners will have demonstrated their ability to:

  • Define and recognize quality project management theory and terminology
  • Explain the role of quality management in organizations
  • Identify the main challenges of quality project management and identify pathways through complex situations
  • Identify the general characteristics of quality project management models
  • Describe the roles and objectives of stakeholder groups involved in quality project management
  • Identify how quality management is integrated into the define, measurement, analyze, improvement/design, and control/ verify phases of a project
  • Identify the impact of the enabling environment and quality culture on project teams
  • Identify the general characteristics and key attributes of the Quality Project Management Framework
  • Evaluate the leadership competencies needed to effectively implement a quality project
  • Apply theory to the implementation of one or more quality project management models

What you'll do:

This program is divided into 6 courses that are designed around a particular theme. Each course is accompanied by related assignments and quizzes that are intended to test you on the content of the readings and any additional course material. The quizzes are a combination of multiple-choice and true/false.

  1. Introduction to Quality in Program Management
  2. Planning for Program Quality
  3. Insuring Quality Assurance and Control
  4. Project Data
  5. Understanding Processes and Solving Problems
  6. Defining Common Practices and Project Systems

Who this course is designed for:

This course is for anyone who wants quality outcomes from the projects or programs they may be managing.


Meet the instructor

Maggie Allen, Ph.D.

Maggie Allen has worked in the human services field for over twenty-five years and brings experience from the fields of criminal justice, child welfare, family therapy, program evaluation, and non-profit community development.

Maggie holds a Ph.D. in Human Service Administration, a Master’s degree in Counseling, and a Bachelor’s degree in Criminal Justice. Maggie is a nationally certified marriage and family therapist, a trained cognitive social skills instructor, and a trained healthy marriage instructor. Maggie also brings extensive consulting experience in working with Native American communities in the southwest on issues such as child welfare, staff training and development, community development, grant writing, and program implementation.

Dr. Allen has served as a Technical Assistance Consultant for programs receiving federal grant dollars and travels across the United States providing consulting services. In addition, Dr. Allen has over 12 years of work experience in both adult and juvenile probation and the Superior Court system. Maggie has also worked in child welfare and child protective services both on and off the Native American communities across the state. Dr. Allen has work experience as a researcher, private therapist, and has worked clinically with high-risk populations (sex offenders and other criminal offenders) throughout Arizona.

Dr. Allen has held adjunct faculty positions at Pima Community College, the University of Phoenix, Northern Arizona University, and the University of Arizona teaching in the sociology, psychology, criminal justice, counseling, and behavioral health studies programs.