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Understanding Processes and Solving Problems


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Full course description




8-10 Hours






What you'll learn:

All of the planning we do is a preparation for doing something and every project manager must eventually implement the plans and manage the people. There are a number of important processes that occur during project execution and the manager holds the responsibility for a successful program launch and for managing problems as they arise. This course will provide a deeper understanding of the process and problems that emerge in project management.

Learning Objectives:

By the end of this course, learners will be able to:

  • Identify project executing and analyzing processes
  • Identify strategies in managing program change
  • Identify the role and function of risk management within projects
  • Identify risk factors that might impact projects and how to prioritize, and analyze them
  • Describe the project tools used for solving problems
  • Demonstrate a clear understanding of how quality management is integrated into the define, measurement, analyze, improve/design, and control/ verify phases of a project

What you'll do:

View lecture videos and read accompanying book chapters and articles. Write a reflection and submit the final quiz.

Who this course is designed for:

Anyone interested in learning about Quality Management

Required Materials:

Brown, J.T. (2014) The handbook of program management: How to facilitate project success with optimal program management. 2nd Ed. McGraw-Hill Education. ISBN: 13978-0-07-183785-9

Rose, K.H. (2014) Project Quality Management, Second Edition: Why, What and How (2nd Ed.) Fl: J Ross Publishing. ISBN: 13: 978-1-60427-102-7


Meet the instructor

Maggie Allen, Ph.D.

Maggie Allen has worked in the human services field for over twenty-five years and brings experience from the fields of criminal justice, child welfare, family therapy, program evaluation, and non-profit community development.

Maggie holds a Ph.D. in Human Service Administration, a Master’s degree in Counseling, and a Bachelor’s degree in Criminal Justice. Maggie is a nationally certified marriage and family therapist, a trained cognitive social skills instructor, and a trained healthy marriage instructor. Maggie also brings extensive consulting experience in working with Native American communities in the southwest on issues such as child welfare, staff training and development, community development, grant writing, and program implementation.

Dr. Allen has served as a Technical Assistance Consultant for programs receiving federal grant dollars and travels across the United States providing consulting services. In addition, Dr. Allen has over 12 years of work experience in both adult and juvenile probation and the Superior Court system. Maggie has also worked in child welfare and child protective services both on and off the Native American communities across the state. Dr. Allen has work experience as a researcher, private therapist, and has worked clinically with high-risk populations (sex offenders and other criminal offenders) throughout Arizona.

Dr. Allen has held adjunct faculty positions at Pima Community College, the University of Phoenix, Northern Arizona University, and the University of Arizona teaching in the sociology, psychology, criminal justice, counseling, and behavioral health studies programs.