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Improving Informal Communication - Alumni


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Full course description




1.5 Hours






This course is available to ASU Alumni at a discount

What you'll learn:

While most people often think about public speaking, making presentations, and other more formal forms of interaction, most of the communication we do is informal. Formal communication represents only a small percentage of the verbal communication that takes place within an organization, while informal communication can take place in meetings, between coworkers, and at company events. Becoming skilled at informal communication is key for any employee. This course will help you develop a basic understanding of listening principles, persuasive messages, the role of negotiation, office politics, and meetings.

Modules and Content:

Students will explore in-depth informal communication strategies, which are the basis for most professional relationships. There are opportunities for students to practice what they learn and apply these concepts to real-world issues. This course provides good and bad examples. There are several activities for students to practice the concepts and skills they learn.

Learning Objectives:

  • Communicate informally.
  • Listen actively.
  • Speak persuasively.
  • Negotiate effectively.
  • Manage conflict.
  • Participate in meetings.
  • Deal with office politics.
  • Make proper introductions.


Meet the instructor

Marie Wallace, PhD

Dr. Marie Wallace is an applied anthropologist who specializes in social services, language usage and digital transformation in organizations. She earned her doctorate from American University and has postdoctoral work in technological literacies.