Full course description
What you'll learn:
Many employees often mistakenly assume that their technical ability or other skillsets will be their key to success in the workplace. Within this course, you’ll be introduced to the concept of verbal communication - an invaluable tool that can help you progress within any field. Without solid verbal communication skills, other skills become much less valuable because verbal communication is key in sharing your work, stating your opinion, and conversing with coworkers and leadership. Effective communication often precedes any other skillset.
Modules and Content:
In this course, students will have opportunities to practice key concepts. This course includes several examples and real-world problems that support the course material. Students will have several opportunities to check their understanding of key concepts.
- Organize your messages.
- Use vocal elements effectively.
- Understand nonverbal languages.
- Develop credibility.
- Give and receive feedback.
- Overcome barriers to communication.
- Communicate ethically.
- Understand cross-cultural issues.
Meet the instructor
Marie Wallace, PhD
Dr. Marie Wallace is an applied anthropologist who specializes in social services, language usage and digital transformation in organizations. She earned her doctorate from American University and has postdoctoral work in technological literacies.