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Communicating Different Messages


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Full course description




2 hours






An online communication course for anyone

Written communication skills are essential to success in your job and your career. Effective communication in the workplace can increase productivity and reduce communication silos to ensure everyone is efficiently working toward shared goals.

No matter the job you have, you need to know how to be clear and professional in your written communication with coworkers. But it's also important to consider the audience, tone and structure for your communications so that your messages are well-received by the right people.

Why learn communication strategies for different messaging?

This course will help you appropriately consider theses factors and perfect your written communication skills. You'll learn how to write and structure written communications for a variety of different professional scenarios. The course also covers how to adapt your message to different communication methods such as instant messaging, email and presentations. At the end of the course, you can be confident that your communications are reaching and resonating with the right people at the right time.

Lessons included in this communication course

This course covers writing techniques for professional communications. You'll learn how to write basic informative messages and team-building messages for common workplace scenarios. You'll also learn how to write critical messages and respond to such messages with professionalism. The course will help you improve your written communication skills and ability to clearly communicate in the workplace.

In this class, you'll:

  • Discuss the importance of team-focused communication in business.
  • Identify the appropriate use of informative business messages and write an informative business message.
  • Write a business message criticizing internal or external business situations.
  • Write a response to criticism.

Communication training for any profession

This course is for anyone who is looking to improve their written communication skills. Being able to clearly communicate is essential to any role in or out of the workplace, making this course relevant to most jobs in many different industries.

Display your skills in communication

You'll earn a Certificate of Completion stating the title of the course and the number of hours to complete.


Meet the instructor

Mai P. Trinh, PhD

Mai P. Trinh joined Arizona State University as an assistant professor in the faculty of leadership and interdisciplinary studies in the College of Integrative Sciences and Arts in August 2016. She is an expert in leadership development, group dynamics, experiential learning, complex dynamic systems and adaptability.