Full course description
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The Lean Six Sigma Green Belt – Service/Transactional Certification Program is a project-based program designed to combine the valuable techniques of Lean and Six Sigma into one comprehensive training. Consisting of a 10-week online instructional portion and a 60-day applied project phase, the program follows the Define, Measure, Analyze, Improve and Control (DMAIC) methodology; a customer-focused, fact and data-driven approach that guides continuous improvement and operational excellence. Participants will focus on tools for service organizations to increase profitability and reduce process cycle times. Accredited by the Ira A. Fulton Schools of Engineering at Arizona State University, this certification program provides the knowledge and skills required to effectively manage Lean Six Sigma projects within the customer service and transactional industries to improve service delivery, increase customer satisfaction and create growth.
- Construct a project charter with focus on the Voice of the Customer and Dimensions of Quality.
- Baseline current state of your process based on amount of waste and efficiency within the service and transactional settings.
- Collect and analyze data to represent the current state of your project, designed to tackle real-world issues within the service and transactional industries.
- Create a visual representation of your current process using a process map and be able to identify the wastes in your process.
- Utilize qualitative and quantitative tools to identify root causes and impact of your input variables and create improvements.
- Develop and evaluate potential solutions to reduce waste, improve patient outcomes and care delivery positively impacting safety and quality in the service and transactional industries.
- Assess new changes to care delivery and patient outcomes are consistently implemented and develop a plan to ensure performance improvements are sustained within the service and transactional industries.
Earning a Certificate:
The Lean Six Sigma Green Belt - Service/Transactional certification program uses Canvas™ for the facilitation of communications between the course facilitator and participants, submission of assessments, program material, and posting of grades. The program is a combination of course-work, assessment quizzes, tollgates and completion of an applied project. Many of the deliverables are aligned to assignments and project status updates, or Tollgates. All submissions must be made through the Canvas learning system. Students will progress through the course individually but are part of a cohort with a defined start and end date to guide completion of the course-work.
For successful completion of the certification, participants must:
- Receive 70% or higher average on all combined program deliverables.
- Receive a 70% score or higher on the Green Belt final exam.
- Successfully complete a Lean Six Sigma Green Belt applied project.
With the completion of this course, participants receive a certification as a Lean Six Sigma Green Belt from the Ira A. Fulton Schools of Engineering and qualify for Continuing Education Units (CEU) and Professional Development Units (PDU) from Arizona State University.
Who Should Enroll
The Lean Six Sigma Green Belt - Service certification program is designed for professionals in a wide range of industries including customer service, education, real estate, banking, accounting, financial services, communications, wholesaler, retail, professional services such as engineering, computer software development, medicine, tourism/hospitality, restaurants, nonprofits, logistic services, legal services, construction, all consumer services, and all government services. Participant backgrounds include advertising professionals, architects, accountants, engineers, financial advisers, consultants, lawyers, researchers, project managers, teachers, technicians, and analysts.
Meet the instructors
Lisa has over 25 years of working experience in all aspects of process management and continuous improvement. Her work spans Six Sigma, Lean, Design, Total Productive Maintenance, and Total Quality Management. Prior titles include Principal with Accenture, Director with George Group Consulting, and Director of Quality in the semiconductor industry. She holds a Ph.D. and MSE in Industrial Engineering from Arizona State University and a Bachelors of Mechanical Engineering from Georgia Institute of Technology.
Clayton is the Director of the Business and Finance Organizational Performance Office in the Office of the Executive Vice President, Treasurer and Chief Financial Officer at Arizona State University. His office consults with nine diverse Business and Finance operational areas to lower costs, improve operational efficiency and provide the highest quality customer experience to internal and external customers.