Full program description
Manage your customer experience:
In this all-inclusive service experience management certificate, you will learn from and receive every course we offer in the W. P. Carey Certificate in Service Experience Management at Arizona State University. The Center for Service Leadership’s W. P. Carey Certificate in Service Experience Management offers cutting edge knowledge in how to delight your customers and increase their loyalty to your enterprise. Learn the best-practice models for delivering an excellent experience to your customers in a highly-competitive service marketplace.
This certificate will help you differentiate your organization from the rest, by making a difference to your customers, so they choose you every time. The certificate includes the following four courses at a discounted bundle price:
- Foundations of Service Excellence
- Delivering Service Excellence
- Blueprinting Service Experiences
- Understanding the Voice of the Customer
Customer experience management at your pace:
Take all four courses online and in a self-paced environment. Each course is comprised of short videos, interactive learning objects, and competency-based assessments, as well as readings and reflective activities. You will earn the Certificate in Service Experience Management upon completion of the bundle.
In this certificate program, you’ll learn everything related to the skills involved in service experience management. Our micro-learning courses give you the full scope of how to incorporate best-practices in service experience management into your organization to improve customer satisfaction. You will learn the foundations of service excellence, how to understand your customer’s voice, what it takes to deliver service excellence, and how to blueprint great customer experiences.
Create experience strategy for any industry:
This certificate is for any professional interested in advancing themselves and their company by learning how to incorporate best-practices in service experience management, in order to improve customer satisfaction. These courses are a great way to diversify your customer knowledge, and ultimately delight them and increase their loyalty. If you are struggling to define what your customers really want, or struggling to keep them satisfied, then this certificate is a must for your organization.
Who is this certificate designed for:
This Certificate is eligible for 3.2 Continuing Education Units (CEU). The CEU is a nationally recognized method of measuring participation in formal, noncredit continuing education programs. Please see instructions at the end of your course on how to claim CEU's.