
2018 Honeywell Session 16 Section 26: How to Profit from Service Recovery
Ended Nov 14, 2018
1 credit
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Full course description
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Learn the seven steps to profitable service recovery and best practices for applying them. Through the best practices of leading companies and the research findings on this topic, you will discover why service recovery is important to organizations.
At the end of this course, you should be able to:
This course is especially beneficial to people who are responsible for addressing or solving customer problems and complaints and people who manage service/support/complaint teams.