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Supply Chain Operations Management


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Full course description

Self Paced 30 Hours Digital Badge $990

Course Overview

In this course, you will learn concepts and tools related to how a company manages its own operations to achieve its economic and other goals. We will apply basic operations management concepts, like mapping, to real-life manufacturing and service processes, and we will discuss how to manage the different types of manufacturing and service processes that make up an organization, like process capacity, inventory, performance, and sustainability.  By the end of course, you should be able to apply basic operations management concepts to real-life manufacturing and service processes. 

What topics will be covered

  • Identify the inputs, resources, and outputs of a manufacturing or service process.

  • Determine the required capacity and/or utilization rate for a process.

  • Classify processes into three types by their defining characteristics.

  • Identify demand and supply uncertainties driving the need for inventory in manufacturing processes.

  • Categorize inventory either by its position in the process or its importance to process success.

  • Recognize inventory-related costs balanced by the EOQ formula.

  • Analyze a process to identify causes of output variance and ways to measure and reduce the variance.

  • Recognize the relationship between cp and cpk values and capable and centered processes.

  • Demonstrate an understanding of sustainability issues and best practices for developing and executing a sustainability approach that addresses these issues.
  • Identify the major environmental and social issues that businesses attend to and describe why these issues are important to business, and how businesses address them.




















Professor Kevin J. Dooley

Dr. Kevin J. Dooley is a Distinguished Professor of Supply Chain Management in the W.P. Carey School of Business at Arizona State University, and a Senior Sustainability Scientist in the Julie Ann Wrigley Global Institute of Sustainability. As Chief Scientist of The Sustainability Consortium, Dooley leads a global research team that works with over 100 of the world’s largest retailers and manufacturers to develop tools that measure and track progress on critical product sustainability issues. He has published more than 100 research articles and co-authored an award-winning book Organizational Change and Innovation Processes.
Dr. Dooley has provided training or consultation for over 200 companies in the areas of sustainability, supply chain management, quality, and technology and innovation. He obtained his Ph.D. in mechanical engineering at the University of Illinois.



Questions & Other Information 

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To earn the Executive certificate you must finish all three courses with a finale score of 80% or greater. The course provides approximately 30 hours of content. Participants have up to one year from the purchase date to complete this course.  This course is worth 3 continuing education credits.