Full course description
Service blueprinting is a method of improving the customer experience by analyzing all the internal actions necessary to produce an excellent customer experience. Learn to recognize moments of truth and customer pain points. Discover how to detect opportunities to improve. Understand the specific benefits that blueprinting offers to customers, to organizations and to employees, and that the best service processes are designed by the employees who deliver the customer experience.
At the end of this course, you should be able to:
This course is especially beneficial to managers or individual contributors who are responsible for customer interactions with the organization (customer experience, operations, support, sales and marketing) and those charged with changing existing customer processes.