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About this course:

The Strategic Service Institute is comprised of two modules: Service Management and Advanced Service Leadership. These modules can be taken individually, or together over the course of five days. Each module offers a rigorous examination of operational framework, pragmatic steps to achieve successful implementation and a strong interactive format in which participants are encouraged to share current issues they face and develop action plans to deal with these challenges. Participants will learn from and closely engage with renown faculty and business practitioners who are experts in the field of services design, delivery, strategy, and leadership.

What you'll learn:

• Excel at Service by Closing the Gaps
• Designing the Service Experience (Service Blueprinting)
• Service Recovery
• Unleashing Service Growth
• Capturing More Value from Service