This course is available to ASU Alumni at a discount

What you'll learn:

Professional letters are used internally for important communication within an organization. They are also the preferred form of hard-copy communication with people outside of an organization. Today, writing professional letters still plays a key role in business communication and is a skill to be mastered. This course introduces you to business letters, which are one of the most formal means of internal and external communication within an organization.

Modules and Content:

For this course, students will learn how to write different types of business letters. The students will have the opportunity to apply what they learn to real-world problems. Videos, case studies, activities, and assessments all support the students as they explore the course content.

Learning Objectives:

• Understand professional letter writing.
• Write business letters.
• Use salutations.
• Close business letters.
• Write routine letters.
• Answer request letters.
• Write persuasive letters.
• Write for goodwill.