What you'll learn:

Whether you are working in a large or small company, training to rejoin the workforce or preparing to start a career, you will spend a lot of time solving problems. Although problems can cause frustration and substantial difficulties, creative thinkers and successful professionals learn to view them as opportunities for improving a business, service or task because they compel you to recognize and confirm your goals. This course outlines the process of identifying and defining problems as part of the problem-solving process.

Module and Content:

Students will immerse themselves in a real-world case. For example, students will take on the role of an assistant to the vice president of finance at a travel company that’s been losing tour business. Students will also watch videos including “Good Job or Bad Job?” to assess different approaches to problems.

Learning Objectives:

• Understand the problem-solving process.
• Work with problem owners and stakeholders.
• Analyze problems.
• Develop effective problem statements.
• Determine causes.
• Simplify complex problems.
• Identify and manage problem risk.
• Avoid common problem-solving traps.