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Communicating in Business - Alumni


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Full course description




2 hours






Why learn business communication?

Communication is essential to business. Without clear communication, projects may fall behind, employees may be left out of the loop and productivity may suffer. Being an effective communicator helps ensure business success.

This business communication course will help you craft business messages that are clear and resonate with the right people. You’ll learn about important communication techniques that can help guide you when drafting business communications. You’ll also learn about communication types beyond writing, such as verbal and nonverbal communication. The course also explores communication ethics and various communication tools.

Learn communication strategies

This online class will help you become an effective communicator in business settings. As you progress through the course modules, you'll learn about seven communication principles that can be applied to all typed of communications. These include both personal and professional communication as well as the different types of audiences you need to consider when drafting communication messages. You'll also explore ethics and learn how to ethically communicate in business.

In this course, you'll learn:

  • How effective communication improves your performance as an employee.
  • How to identify the characteristics of your audience in business communication.
  • Key features of effective writing in business.
  • Key guidelines for ethical business communication.
  • Nonverbal communication and its role in business.
  • The overlap between professional and personal communication.
  • The process of the social communication model.
  • Verbal communication and its role in business.

Who should learn business communication?

This course is for anyone looking to become an effective communicator in a business setting. Managers and employees alike will learn essential skills that help improve the effectiveness of their verbal, nonverbal and written communication in an office or business environment.

Earn a business communication certificate

You’ll earn a certificate of completion stating the title of the course, date and the institution.


Meet the instructor

Brent Scholar, PhD

Brent Scholar is an instructor in the faculty of leadership and interdisciplinary studies at Arizona State University. He is an experienced higher education professional. He is also the principal of Scholar Consulting since 2009, providing international leadership consulting and training for both nonprofit and for-profit organizations.